Returns and Exchanges

Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 60-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty.

Starting a Return

Simply contact our Australian Customer Care Center at 02 6766 5886, or by email.

You will be given an RMA (Return Merchandise Authorization) number which is required to process your return. 

Shipping Your Return to Us

  • Write your RMA number on the outside of the package. RMA numbers make it easy for us to identify your package and process your return. Packages sent without an invoice or RMA number cannot be processed. Please include these with your return.
  • We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it.

Refund Amount and Processing Time

We refund you the product price, which is your total order minus shipping costs. We do not refund original or return shipping.  Refunds are typically processed within 2 weeks, but may take up to 30 days or more. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order.

Refused Packages

Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.